Returns & Exchange Policy
Shades of the West will not accept returned merchandise without the prior approval in the form of an RMA number. If you need to return a product, we ask that it is returned within 10 days of receipt and in original condition along with the original packaging. Packages will be refused without a valid RMA #!! Refused orders and/or returns made without exchanges shall be subject to a 20% restocking fee.
Merchandise must be returned pre-paid. Shades of the West will not accept any returns sent COD. Sorry, we cannot refund shipping charges for any returns or exchanges.
All returned merchandise must be in its original, new, unused and sellable condition including its original packaging, instructions, etc. Following these guidelines will prevent any unnecessary charges. Special Orders are non returnable.
To receive your RMA #, please Contact Us or call us at 1-888 239 5872 M-F from 8:30 – 5:30 MST and include the following information:
- Original order number
- Reason for return of each item
- Copy of original invoice
All returns and exchanges must have a Return Authorization Number assigned from SHADES OF THE WEST prior to shipping the merchandise back to SHADES OF THE WEST. All returns or exchanges must be made within 30 days of original purchase. Items will not be exchanged if original packaging is opened or damaged or the item has been installed or is not in sellable condition. If merchandise is sent back to OF THE WEST and does not fall within these guidelines, no return or exchange will be granted, and the merchandise will be billed freight and sent back to you. This determination is at our discretion.
We reserve the right to refuse worn merchandise. If we don't hear from you within 10 days of receipt of your merchandise we will presume you are happy with your purchase and consider the sale final.
Exchanges also require RMA # and as with returns shipping costs are the responsibility of the customer.
Read the ‘Return Policy’ for information on requesting RMA #. Requests for exchanges must occur within 30 days from the order. Exchanges will not be charged a restocking fee. Straight exchanges will be processed once merchandise is received. However, to expedite an exchange a “Purchase and Refund” process is available. No COD exchanges will be accepted and no exchanges without an RMA# will be accepted.
If you have any questions or concerns about our policies feel free to Contact Us from the website or call us toll free: 1-888 239 5872, (480) 945-3289