Returns & Exchange Policy
Return & Exchange Policy
Shades of the West requires prior approval in order to process a return or exchange of merchandise.
For online orders, we ask that it is returned or exchanged within ten (10) days of receipt.
All returned merchandise must be in its original, unused and saleable condition including its original packaging, tags, and instructions, etc. Following these guidelines will prevent any unnecessary charges.
Items purchased "On Sale" are non-returnable and non-refundable.
Items will not be exchanged if the original packaging is opened or damaged or the item has been installed or is not in saleable condition.
Merchandise must be returned pre-paid. Shades of the West will not accept any returns sent COD.
Sorry, we cannot refund shipping charges for any returns or exchanges.
- Original order number
- Reason for return of each item
- Copy of original invoice
If merchandise is sent back to Shades of the West and does not fall within these guidelines, no return or exchange will be granted, and the merchandise will be billed freight and sent back to you. This determination is at our discretion.
If you have any questions or concerns about our policies feel free to Contact Us from the website or call us toll-free: 1-888 239 5872, or (480) 945-3289