Shipping Information & Policy
Online Order Process
Once your order has been placed, you will receive an e-mail confirmation letting you know that your order is being processed. Once processed, you will receive a second e-mail that will notify you when your items are being shipped. Should you need any additional assistance please feel free to Contact Us and one of our Sales Representatives will promptly respond to any questions you may have.
Orders are processed within 24 hours of being received. Most orders typically ship within 24-48 hours after being processed Monday through Friday. On some occasions, we may have a backorder on particular items which could cause a delay in shipping your order. In the event this should happen, you will be notified via e-mail on the status of your order and the expected delivery date.
Any additional requirements or special handling notes should be added to the comment box at the checkout process. If required, a SHADES OF THE WEST sales representative will contact you to provide further assistance and answer any questions you may have.
Order by Phone
To order by phone Monday through Friday 8:30 am to 5:00 pm MST (Mountain Standard Time)
Toll-Free: 1-888 239 5872
All orders are shipped from Scottsdale, Arizona. Shipping and delivery times will vary depending on your location. We do not offer Saturday delivery on orders placed online. Should you require Saturday delivery please Contact Us and we will be happy to quote you a price?
We offer the following UPS shipping options:
- Next Day Air Early AM
- Next Day Air
- Next Day Air Saver
- 2nd Day Air
- 3 Day Select
- Regular UPS Ground
Please select the shipping option during the checkout process. The cost of each shipping option will be displayed. Sorry, No COD Deliveries!
UPS Ground shipping is the most inexpensive method but is not guaranteed within a specific delivery time.
Regular shipping within the United States takes 1 - 5 business days depending where you are located in relation to our Scottsdale facility. Orders placed before 2 PM MST generally ship the same day. Orders placed after 2 PM MST will ship the following business day.
Orders shipped other than UPS Ground are guaranteed for their service after the product leaves our warehouse. Order processing time is still needed even for express shipping.
- Next day air is guaranteed the next business day after it leaves our warehouse.
- 2-Day Air is 2 business days after it leaves our warehouse.
- 3 day is 3 to 4 business days after it leaves our warehouse.
Express shipping is non-refundable if not delivered on time, instead, you will be issued a store credit toward a future purchase for the express shipping amount.
We ship by United Parcel Service for shipment accuracy and consistency. They are the most reliable carrier.
If you need to arrange for an alternate shipping address or to discuss alternate shipping options please Contact Us and we will promptly respond to any questions you might have.
INTERNATIONAL ORDERS MAY REQUIRE ADDITIONAL SHIPPING CHARGES AND TIME IN TRANSIT.
Due to certain variables such as box size and weight our shipping module may not calculate an exact International shipping rate. Also, some products may require insurance, therefore when International orders are placed the customer will be notified of the accurate shipping cost for UPS or alternate shipping method.
If you have a preferred shipping preference (US Mail, or UPS, etc) please specify in the customer notes section when placing the order.
Please call the store direct at (480) 945-3289 for more details.
Some countries charge duties or fees for purchases made out of the country. These charges are solely the responsibility of the customer.
Occasionally things get damaged in the shipping process. If you have received an order that has been damaged, please advise the shipping carrier of the damage before you sign for the parcel. Open and inspect the items, if you find the item is actually damaged. Please have the driver mark the parcel as damaged in their log.
Please call us at 1-888 239 5872. We are open Monday through Friday 8:30 am to 5:30 pm and can advise you on how to handle a shipping damage claim. All damage claims must be made within 2 business days from the date your package was received or dropped off. If no damaged is noted, in the system, and you call after the 2-business day timeline, no claim or action can be taken to replace your merchandise and the sale will be considered final.
After confirmation of a damaged shipment, we will ship your replacement item out at our discretion and only once were advised by the shipping carrier that their claim process has been finalized. Please be patient, standard processing time is usually 8 - 14 business days.
It is important that you keep the original damaged shipping container for the carrier to inspect. They will send the UPS driver back to your drop off location to inspect the damage. Please note that when the driver drops off your package, they note if it was damaged or in good condition. Once again if they noted no damage to their computer and you call after the 2-business day timeline. No claim or action will be taken, to replace your merchandise and the sale will be considered final.
If you have any questions or concerns about our policies feel free to Contact Us from the website or call us toll-free: 1-888 239 5872, (480) 945-3289